For over a decade, I have recommended 1&1 as a hosting provider to my clients. This was in part due to their extraordinary customer service and their server uptime. They also offered a very cost effective option for hosting multiple sites.
Over the years, 1&1 has gone from having excellent customer service to mediocre at best.
Recently, several of my clients have come forward wanting to switch because 1&1 was charging them money without providing a service. After several of them told me this, I checked my own 1&1 shared server invoices and found that I had been being charged as well.
The charges were for “Extended php 5.2 Support”. That said, unless you are using a very old web script that was written several years back, you won’t have to worry about staying on php 5.2. In fact, the majority of websites today are powered by WordPress and the very sites that 1&1 were charging me for was through their Click and Build option.
I kept this account with them rather than migrating my sites to a Virtual Private Server simply because it was convenient and I didn’t have quite enough time to move my sites. After seeing that I too had been billed without any notification from 1&1, I promptly moved all of my sites over the weekend to a VPS.
For all of you 1&1 customers out there, if you are being billed for Extended php 5.2 Support, there is a possibility that you don’t require this. In fact, there is a chance that they have been charging you for an extended period of time.
If you have had this happen, and don’t know how to move your site(s), please do not hesitate to contact us. We can move your site to a new server. We even offer 60 days free webhosting and a free SSL when we move your site. Our servers are up 99.8% of the time and it usually takes less than 24 hours for your site to be moved.
If you are considering moving from 1&1, please note that you will need an instant domain package with them to keep your domains with 1&1 or will need to transfer the domain to a new registrar in order to prevent loss of the domain name whenever the shared server is cancelled.
Stop giving your money to 1&1 for “support” that you do not need!
1&1 has reviewed my account, so it seems, after I canceled the package entirely and took their exit survey. They have credited me back with the entire amount that they took for “Extended php Support.” They also stated that they sent a message stating that it was further action that I needed to take to avoid such charge. I am unclear on what the procedure is to ensure that you aren’t charged but that is what they stated. – Scott